Privacy Policy

Fade Medical Online ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information in accordance with thePrivacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our telehealth services. This may include:

• Identity Data: Name, date of birth, gender.
• Contact Data: Email address, phone number, residential address.
• Health Data: Medical history, sleep patterns, current medications, and other health information relevant to your treatment.
• Medicare Data: Medicare card number and reference number.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide medical consultations and issue prescriptions (E-Scripts).
• To verify your identity and eligibility for our services.
• To communicate with you about your treatment and appointments.
• To process payments and Medicare rebates (if applicable).
• To comply with our legal and regulatory obligations.

3. Disclosure of Information

We may disclose your personal information to:

• Treating Doctors: Australian-registered doctors who review your assessment and conduct consultations.
• Pharmacies: If you choose to have medication dispensed, we may share relevant details with the pharmacy.
• Regulatory Bodies: Where required by law (e.g., AHPRA, Medicare).

We do not sell your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Your health data is stored securely in compliance with Australian health data regulations.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@sleepwellonline.com.au.